Refund policy
We want you to love our pieces as much as we do, however if you are not satisfied with your purchase, we offer free returns/exchanges within 30 days of purchase for a refund or exchange.
Original shipping charges will not be refunded. Customers are responsible for return shipping costs.
Refund criteria:
All items must:
- Be in original condition (unworn and unwashed)
- In original packaging, and tag attached
- Purchased within 30 days
We process returns within 1 week of receiving the package. Once the time is inspected and return approved, you will receive your refund back to your original payment method. Please allow up to 14 days for your return amount to appear in your account, contingent on your banking institution.
Note: Sale items are considered final sale upon payment and are not eligible for return, refund, or exchange.
Returns:
For returns, please click here to be directed to our Return & Exchange portal:
Exchange:
You may exchange your item for a different color, or size, or if you wish you exchange your item for a different item, any price difference will be charged or returned to your original payment method.
For exchanges, please click here to be directed to our Return & Exchange portal:
Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item becomes defective due to a manufacturing defect within 30 days we are more than happy to issue you a replacement of the item.
Please send a email with the picture of the product along with your order number to support@promisebaby.com
Contact us
If you need any additional assistance, we are here to help, contact us at support@promisebaby.com
